We accept all major credit cards, Apple Pay and other secure payment methods. All transactions are encrypted for your protection.

If you haven’t received your order confirmation within 24 hours, first check your spam or junk folder as it might have been filtered there. If you still don’t see it, please contact us at info@charm4pets.com, and we’ll promptly assist you in locating your confirmation.

Once your order is shipped, you will receive a confirmation email with a tracking number. Simply click the link in the email to track your package in real-time.

We specialize in accessories for dogs and cats, but many of our products are suitable for smaller pets like rabbits and guinea pigs as well. If you’re unsure whether a product will suit your pet, feel free to contact us!

Delivery times vary based on your location and the shipping method selected at checkout. For personalized items, processing takes 3-5 business days. Once shipped, standard delivery within the U.S. typically takes 7-10 business days, while international orders may take 10-15 business days. You’ll receive a tracking number via email once your order is on its way.